ORM Services

Online Interaction Management

This particular process is the heart of ORM. Team of professionals address the users approaching the brand on various online platforms and engage them in a fruitful interaction. It starts with addressing the customers, interacting with them and ends at providing requisite information to them thereby closing the concern with proper resolution.

OIM Reports

It covers all the OIM related data i.e. total number of comments received, total number of comments being responded, Turn Around Time (TAT) over a particular period on the said social media platforms. It shows the total communication of a Brand with its customers (or non-customers) and so, in turn, helps the brand to analyze when and why the flow of comments increased at a certain period and the decrement in the flow as well. Brand uses these analytics to strategize its future course of action.